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Isla is a mail order catalog published by Caribe Direct, Inc. 107 Tres Hermanos St. San Juan PR, 00907 or PO Box 9112, San Juan PR 00908-0112
Caribe Direct, Inc. is a Puerto Rico corporation established in
1994 to sell products from Puerto Rico. ISLA is our
catalog and IslaOnline.com is our website. We have five full-time
employees, and our sole shareholder is Elizabeth Parker, aka
"Betsy."
We printed and mailed the first edition of Isla for Christmas
1994 and have mailed thirty-six different editions since.
We have shipped more than 123,000 orders in the eighteen
years we have been in the catalog business.
We are a 100-percent privately-owned company. Our offices and
warehouse are in San Juan, Puerto Rico. All items sold in our
catalog are held in inventory except where noted in our catalog.
Our suppliers are Puerto Rican companies, book publishers from
the U.S. and Puerto Rico, and individual artisans both in Puerto
Rico and the United States. We maintain an inventory in our
warehouse in San Juan.
We try to ship all orders within 48 hours of receiving them. We
work diligently to control back-orders and out-of-stocks, the
most common reasons we cannot ship within 48-hours. Other
reasons include incomplete information on the order or a problem
with a credit card approval - both of which we can solve easily
when customers provide us with their daytime telephone number
(Yes, that's why we need it! Not so we can call to sell you
something during the dinner hour!) With the increases in the cost
of shipping, more often we need to wait until all items in your
order are available to ship, so we can ship a single package.
Other Neat Info about our Business
Because we are a bona fide mail order business and not a
fly-by-night internet site, we offer all kinds of services you
would expect to find when your order from a mail order catalog.
We gift wrap. We can send items to multiple addresses. We ship
all over the world! We accept credit card orders (VISA,
MasterCard and American Express) and if you order by mail, we
also accept checks and money orders. We can also accept Purchase
Orders from schools, libraries, and other corporations. We have
rush shipping options for when you need things really fast and
don't care how much it is going to cost (and from Puerto Rico -
Overnight shipping costs A LOT - It is much better to plan
ahead. If you can live with 2 day delivery, you'll save a bundle.)
You
can call us and speak to a real, live, breathing human being who
probably speaks both Spanish and English! We enjoy talking with
our customers, so do not hesitate to call if you have a question
about any aspect of our business or our merchandise.
You can also visit our warehouse in San Juan and buy from us
directly. You can call us at when you're planning to be in
San Juan to get directions. We are here working hard from 9 am
to 5 pm (Atlantic Standard Time or local time in Puerto Rico)
weekdays and even some holidays!
We hope you like our catalog - online and on paper, and we look
forward to serving you either today and/or in the future. Thanks
for reading! Adios.
-- Betsy Parker
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