About Isla


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All About Isla
Isla is a mail order catalog published by Caribe Direct, Inc. 107 Tres Hermanos St. San Juan PR, 00907 or PO Box 9112, San Juan PR 00908-0112
Caribe Direct, Inc. is a Puerto Rico corporation established in 1994 to sell products from Puerto Rico. ISLA is our catalog and IslaOnline.com is our website. We have five full-time employees, and our sole shareholder is Elizabeth Parker, aka "Betsy."
We printed and mailed the first edition of Isla for Christmas 1994 and have mailed thirty-six different editions since. We have shipped more than 123,000 orders in the eighteen years we have been in the catalog business.
We are a 100-percent privately-owned company. Our offices and warehouse are in San Juan, Puerto Rico. All items sold in our catalog are held in inventory except where noted in our catalog. Our suppliers are Puerto Rican companies, book publishers from the U.S. and Puerto Rico, and individual artisans both in Puerto Rico and the United States. We maintain an inventory in our warehouse in San Juan.
We try to ship all orders within 48 hours of receiving them. We work diligently to control back-orders and out-of-stocks, the most common reasons we cannot ship within 48-hours. Other reasons include incomplete information on the order or a problem with a credit card approval - both of which we can solve easily when customers provide us with their daytime telephone number (Yes, that's why we need it! Not so we can call to sell you something during the dinner hour!) With the increases in the cost of shipping, more often we need to wait until all items in your order are available to ship, so we can ship a single package.
Other Neat Info about our Business
Because we are a bona fide mail order business and not a fly-by-night internet site, we offer all kinds of services you would expect to find when your order from a mail order catalog. We gift wrap. We can send items to multiple addresses. We ship all over the world! We accept credit card orders (VISA, MasterCard and American Express) and if you order by mail, we also accept checks and money orders. We can also accept Purchase Orders from schools, libraries, and other corporations. We have rush shipping options for when you need things really fast and don't care how much it is going to cost (and from Puerto Rico - Overnight shipping costs A LOT - It is much better to plan ahead. If you can live with 2 day delivery, you'll save a bundle.)
You can call us and speak to a real, live, breathing human being who probably speaks both Spanish and English!  We enjoy talking with our customers, so do not hesitate to call if you have a question about any aspect of our business or our merchandise.
You can also visit our warehouse in San Juan and buy from us directly. You can call us at when you're planning to be in San Juan to get directions. We are here working hard from 9 am to 5 pm (Atlantic Standard Time or local time in Puerto Rico) weekdays and even some holidays!
We hope you like our catalog - online and on paper, and we look forward to serving you either today and/or in the future. Thanks for reading! Adios.
-- Betsy Parker
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